Terms of service

Terms of Service

Effective Date: 07/04/2026

Welcome to TruForm Labs. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing this website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use this website or purchase our products.

1. Research Use Only

All products supplied by TruForm Labs are sold strictly for laboratory research purposes only.

Our products are not intended for:

  • Human consumption
  • Veterinary use
  • Therapeutic or diagnostic applications
  • Cosmetic use
  • Food use
  • Household use
  • Any purpose prohibited by applicable law

By purchasing from TruForm Labs, you acknowledge that you understand the intended research-only purpose of our products and agree to use them solely in lawful laboratory or scientific research.

2. Customer Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age.
  • You are legally permitted to purchase research compounds within your jurisdiction.
  • You possess the knowledge necessary to safely handle laboratory research materials.
  • You will comply with all applicable local, national, and international laws regarding possession and use.

TruForm Labs reserves the right to refuse service or cancel any order at its sole discretion.

3. Product Information

We make every effort to ensure product descriptions and technical information are accurate.

However:

  • Product specifications are provided for informational purposes only.
  • Research findings referenced on our website do not constitute claims regarding safety, efficacy, or suitability for any application.
  • References to published scientific literature are provided solely for educational purposes.

Nothing on this website should be interpreted as medical, pharmaceutical, veterinary, or professional advice.

4. Ordering

All orders are subject to acceptance and stock availability.

We reserve the right to:

  • Refuse any order
  • Limit quantities purchased
  • Cancel orders suspected of fraud or misuse
  • Correct pricing or typographical errors

An order confirmation does not constitute acceptance until the order has been dispatched.

5. Pricing

All prices displayed on the website are shown in GBP (£) unless otherwise stated.

Prices may change without notice.

TruForm Labs reserves the right to correct pricing errors at any time before dispatch.

6. Payment

Payment must be received in full before any order is dispatched.

We accept payment through the methods displayed during checkout.

Orders may be delayed or cancelled if payment verification cannot be completed.

7. Shipping & Delivery

Shipping is governed by our Delivery & Returns Policy.

Estimated delivery times are not guaranteed.

Once an order has been transferred to the courier, TruForm Labs cannot control delivery schedules or delays caused by third parties.

Customers are responsible for supplying accurate shipping information.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Delivery & Returns Policy.

Due to the nature of laboratory research compounds, opened or used products cannot normally be returned unless required by law.

9. Limitation of Liability

To the fullest extent permitted by law, TruForm Labs shall not be liable for any indirect, incidental, special, or consequential loss arising from:

  • Use or misuse of our products
  • Laboratory procedures
  • Research outcomes
  • Loss of profits
  • Business interruption
  • Data loss

Our maximum liability shall not exceed the purchase price of the products concerned.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

10. Product Handling

Customers are solely responsible for:

  • Safe storage
  • Proper laboratory handling
  • Safe disposal
  • Compliance with laboratory safety procedures
  • Compliance with all relevant regulations

TruForm Labs accepts no responsibility for improper handling or misuse after delivery.

11. Intellectual Property

All website content including:

  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Documents
  • Text
  • Branding

remains the intellectual property of TruForm Labs unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access.

We reserve the right to:

  • Update website content
  • Suspend services
  • Modify products
  • Remove products without notice

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and processing of your information as described within that policy.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

TruForm Labs may amend these Terms at any time.

Updated versions will be published on this website and become effective immediately upon publication.

Continued use of the website constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms, please contact:

TruForm Labs
Email: info@truformlabs.co.uk

We are committed to providing high-quality research products and professional customer service.