Shipping policy

Shipping Policy

At TruForm Labs, we strive to ensure that every order is processed, packed, and dispatched quickly and securely. This Shipping Policy explains how we handle order processing, dispatch, delivery, and shipping responsibilities.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.
Orders placed before our daily dispatch cut-off time may be shipped the same business day, subject to payment confirmation and stock availability.
Orders received after the cut-off, at weekends, or on public holidays will be processed on the next working day.
During busy periods, product launches, or promotional events, dispatch times may be slightly longer.

Order Confirmation

Once your order has been placed, you will receive an order confirmation email.

After your order has been dispatched, a second email containing your tracking information (where applicable) will be sent.

If you do not receive these emails, please check your spam or junk folder before contacting us.

Shipping Methods

TruForm Labs uses reputable courier and postal services to ensure orders are delivered safely and efficiently.

Available shipping options and delivery charges are displayed during checkout.

Delivery services may vary depending on the destination and parcel size.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

Typical delivery estimates are:

United Kingdom: 1–3 business days
International: Delivery times vary depending on destination and customs processing.

Delivery estimates are provided as a guide only and cannot be guaranteed.

Tracking

Customers will receive tracking information once their order has been dispatched.

Tracking updates are provided by the courier and may not appear immediately after dispatch.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

TruForm Labs cannot be held responsible for delays, additional charges, or lost parcels resulting from incorrect or incomplete shipping information supplied during checkout.

If an order has not yet been dispatched, please contact us immediately if you need to amend your delivery address.

International Orders

Customers placing international orders are responsible for ensuring that the products ordered may legally be imported into their country.

TruForm Labs cannot guarantee customs clearance and accepts no responsibility for:

Customs delays
Import restrictions
Import duties or taxes
Seizure by customs authorities
Returned international shipments due to local regulations

Any customs duties, taxes, or import fees are the sole responsibility of the purchaser.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us at:

info@truformlabs.co.uk

Please include your order number so we can investigate with the shipping carrier.

Courier investigations may take several business days before a replacement or refund can be considered.

Damaged Deliveries

If your parcel arrives damaged, please notify us within 48 hours of delivery.

Where possible, include:

Your order number
Photographs of the parcel
Photographs of the product
A brief description of the damage

This allows us to resolve the issue as quickly as possible.

Failed Deliveries

If a parcel is returned to TruForm Labs because:

An incorrect delivery address was supplied;
Delivery attempts were unsuccessful;
The parcel was not collected from the courier;

additional shipping charges may apply before the order can be resent.

Research Use Only

All products sold by TruForm Labs are supplied strictly for laboratory research purposes only.

Customers are responsible for ensuring compliance with all local laws and regulations relating to the purchase, importation, possession, and use of research compounds.